SHIPPING
How long will it take to get my order?
It depends on what you order. For example, depending if you choose to add a LED display, or maybe a flaked forged carbon, it may take a couple days longer than expected. Orders will process and begin manufacturing on the day of your order. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, mostly UPS and DHL Express.
Will I have to pay customs tax/fees?
No, you shouldn’t, as we declare the value of every package shipped overseas as low as possible, meaning any customs tax/fees owed will be little to none!
PRODUCT
Can l return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, please note that unless your custom wheel arrived damaged, we cannot accept returns as they are custom made to your specifications. Just email us directly and we’ll take you through the process.
Do l have to send you my steering wheel?
Definitely not! We source, create and customize completely new steering wheels, so you can keep driving your car whilst your steering wheel is being made.
What custom options do you offer?
Our wheels are completely customizable to your liking. Not just basic aspects like stitching colours, we mean completely customizable.
Our Custom Options:
– Wheel Shape
– Leather Style / Leather Color
– Stitching Color
– Top Strip Color
– Middle Trim Material / Color
– Airbag Cover Material / Color
– Optional LED Racing Display
– Paddle Shifter Style/ Material / Color
Can l change an option in the wheel after l placed my order?
Yes! You can contact us via our contact form or by sending us an email with your order number and the changes you are requesting. We will try our best to meet your requests depending on how far through the process we are.
How long does it take to make the wheel?
Considering our wheels are made to order and completely handmade, it can take us anywhere between10-15 days to complete your steering wheel.
Where is your carbon and leather made?
Our 4×4 high quality twill and forged carbon fiber variants is supplied from Japan.
Our 3 leather styles is sourced and handmade in Italy.
What is the upgrade package?
By selecting our upgrade package, this will mean that the wheel will come complete, including the guts of the wheel, the trim, the buttons, and even the airbag.
With this, this will allow you to upgrade your current steering wheel to a newer style or a different style.
For example, if you drive a 2012 Mercedes, you can install our 2021 AMG wheel by selecting our upgrade package when customizing!
My steering wheel has heating, can l retain it?
Yes! For most of our steering wheels, we have an option which allows you to retain your heating functionality, so you can keep your OEM features, while using a custom wheel.
OTHERS
My model/steering wheel is not on your website, can you still make it?
Yes! We can make all steering wheels for all makes and models, even if it is not listed on our website. You can request a wheel via our form, and we will get back to you with a quote.
Do you accept sponsorships?
We sure do! We love to expand our customer base by working with our current customers via sponsorships, contact us with your instagram and/or other social media platforms and we can work something out.
Question and answer not here?
You can contact us through our contact page! We will be happy to assist you.